Contact a person at Fiveable
Send a support request with enough detail for someone to act on it.
Quick answer
Email help@fiveable.me or open Contact support. Include the account email, page URL, assignment or class title, exact message, time, browser, and what you already tried. Do not send passwords, payment card numbers, or student responses.
What to do
Open Contact support
Open Contact support, or write to help@fiveable.me from your email app.
Use the right account email
Write from the email connected to the Fiveable account when possible.
Name the task
Say whether this is about Assignments, Inbox, Insights, Classes, Print center, billing, Quiz Builder, or the older FRQ grading workspace.
Include the exact location
Paste the page URL and the assignment, class, subject, or imported session title. Do not paste a student's full response.
Describe the result
Copy the exact error text, note the time and time zone, and list the browser and device. Add the last action that worked.
Attach a privacy-safe screenshot
Crop the image to the problem and cover student names, email addresses, scores, and response text that support does not need.
Good to know
- For urgent classroom use, mention the class deadline and whether a temporary workaround is available.
If something is not working
I do not know which category this is.
Email help@fiveable.me with the page URL and what you were trying to do. The support team can route it.
The issue involves billing.
Include the account email, purchase date, and receipt or invoice ID when available. Do not include the full card number.
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