Mediation:A process in which a neutral third party facilitates communication and negotiation between disputing parties to help them reach a mutually acceptable agreement.
Conciliation:A process in which a neutral third party helps disputing parties to communicate, understand each other's perspectives, and work towards a resolution.
Labor-Management Dispute: A disagreement or conflict that arises between employees (or their representatives) and employers over issues such as wages, benefits, working conditions, or other terms and conditions of employment.