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Transactional model

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Business Communication

Definition

The transactional model is a communication framework that views communication as a dynamic, ongoing process where both parties are simultaneously senders and receivers of messages. This model emphasizes the importance of context, feedback, and the continuous nature of communication, highlighting that meaning is created collaboratively rather than individually.

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5 Must Know Facts For Your Next Test

  1. In the transactional model, both communicators are considered active participants in the exchange of information, continually influencing each other.
  2. This model highlights that communication occurs in a context that includes physical, social, and cultural environments, which can affect how messages are interpreted.
  3. Feedback is a crucial element in the transactional model, as it allows for adjustments in communication and fosters understanding between parties.
  4. Unlike linear models of communication, the transactional model acknowledges that misunderstandings can arise and emphasizes the need for negotiation of meaning.
  5. The transactional model is particularly relevant in interpersonal communication settings, where relationships and interactions evolve over time.

Review Questions

  • How does the transactional model illustrate the roles of senders and receivers in communication?
    • The transactional model illustrates that both senders and receivers play active roles in communication, where each party encodes and decodes messages simultaneously. This means that while one person may be speaking (acting as a sender), they are also receiving feedback from the listener (acting as a receiver). This interaction creates a continuous flow of information, allowing both participants to influence each other's understanding and response.
  • Discuss how context affects communication in the transactional model.
    • In the transactional model, context plays a significant role in shaping how messages are perceived and understood. Factors such as cultural background, social setting, and even physical environment influence both the sending and receiving of messages. For instance, a message delivered in a formal meeting may carry different implications than the same message shared in a casual setting. Recognizing this helps communicators adjust their approach for better understanding.
  • Evaluate how feedback operates within the transactional model and its importance in effective communication.
    • Feedback is essential within the transactional model because it closes the loop of communication by allowing senders to know how their messages were received. This process not only facilitates clarification if misunderstandings occur but also enables ongoing adjustments to improve future exchanges. Effective feedback can enhance relationships by fostering trust and understanding, ensuring that both parties feel heard and valued in the conversation.
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