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🎠Social Psychology

Impression Management Techniques

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Why This Matters

Impression management sits at the heart of social psychology's exploration of how we navigate our social worlds. You're being tested on understanding that humans aren't passive participants in social interactions—we actively construct and manage the identities we present to others. This connects to broader concepts like self-concept, attribution theory, social influence, and cognitive dissonance. The AP exam frequently asks you to identify which technique someone is using in a scenario or explain why a particular strategy might backfire.

Don't just memorize a list of techniques. Know what motivational goal each strategy serves—are we seeking to be liked, respected, feared, or helped? Understanding the underlying psychology of why people choose certain impression management tactics will help you tackle FRQ scenarios where you must analyze behavior and predict outcomes. These techniques also connect to research methods questions about demand characteristics—participants managing impressions even in studies.


Strategies for Being Liked

These techniques prioritize social acceptance and relationship-building. The underlying mechanism is our fundamental need for belonging and the social rewards that come from others' approval.

Ingratiation

  • Flattery, agreement, and strategic self-disclosure are the core tactics—used to make others feel good and associate those positive feelings with you
  • Other-enhancement involves complimenting others genuinely; works best when subtle rather than obvious
  • Opinion conformity means agreeing with others' views to build rapport—commonly tested in scenarios about workplace dynamics or first impressions

Conformity

  • Adjusting behavior to match group norms serves impression management by signaling "I'm one of you"
  • Normative social influence drives this—we conform to be accepted, not necessarily because we believe the group is right
  • Asch's line studies demonstrate how powerful this drive is; connects to questions about when conformity becomes problematic (groupthink)

Compare: Ingratiation vs. Conformity—both aim to increase likability, but ingratiation targets specific individuals through direct tactics while conformity involves broader behavioral alignment with groups. FRQs often present scenarios where you must identify which is operating.


Strategies for Being Respected

These techniques aim to establish competence, status, or moral standing. The mechanism involves demonstrating value through achievements or character rather than seeking affection.

Self-Promotion

  • Highlighting achievements and competencies to appear capable—think job interviews, college applications, or LinkedIn profiles
  • Competence-focused rather than likability-focused; the goal is respect for abilities, not warmth
  • Risks backlash when perceived as bragging; most effective when balanced with humility or when accomplishments are verifiable

Exemplification

  • Demonstrating dedication, integrity, or self-sacrifice to appear morally superior or exceptionally committed
  • Leaders and authority figures commonly use this to establish credibility and inspire followers
  • Can induce guilt in others who feel they don't measure up—this is sometimes the strategic intent

Compare: Self-Promotion vs. Exemplification—self-promotion says "look how skilled I am" while exemplification says "look how dedicated/moral I am." Both seek respect, but through different dimensions of evaluation (competence vs. character).


Strategies for Gaining Power or Help

These techniques involve more extreme presentations—either projecting strength to control others or projecting weakness to elicit support. Both manipulate others' perceptions of the power dynamic.

Intimidation

  • Using fear, threats, or aggressive displays to influence others' behavior through perceived power
  • Coercive power is the underlying mechanism—compliance comes from fear of negative consequences
  • High risk of backfiring—if seen as bluffing or excessive, damages credibility and relationships long-term

Supplication

  • Displaying weakness, incompetence, or dependence to trigger others' desire to help
  • Strategic self-deprecation or emphasizing vulnerabilities activates social norms about helping those in need
  • Trade-off: effective for gaining assistance but undermines perceptions of competence—problematic in professional contexts

Compare: Intimidation vs. Supplication—these are opposite ends of the power spectrum. Intimidation projects strength to control; supplication projects weakness to elicit care. Both are high-risk strategies that can damage long-term reputation if overused. If an FRQ asks about costs of impression management, these are your best examples.


Self-Protective Strategies

These techniques focus less on others' perceptions and more on protecting one's own self-concept from threat. The mechanism involves managing attributions—controlling what success or failure "means" about us.

Self-Handicapping

  • Creating obstacles before performance provides a ready excuse if failure occurs—"I didn't study" or "I was sick"
  • Protects self-esteem by allowing external attributions for failure while preserving internal attributions for success
  • Paradox: the strategy often causes the failure it's meant to excuse; connects to self-fulfilling prophecy

Social Comparison

  • Evaluating oneself against others to assess standing—can be upward (comparing to better-off others) or downward (comparing to worse-off others)
  • Downward comparison serves self-protection by making us feel better about our situation
  • Festinger's social comparison theory is the foundational research; connects to self-esteem, motivation, and relative deprivation

Compare: Self-Handicapping vs. Downward Social Comparison—both protect self-esteem, but through different mechanisms. Self-handicapping manipulates attributions for our own outcomes; downward comparison manipulates our reference point for evaluation.


The Meta-Level: Monitoring and Presenting

These concepts describe the overarching processes that govern all impression management. They represent the cognitive systems that coordinate strategic self-presentation.

Self-Presentation

  • The umbrella term for all strategic behavior aimed at controlling others' perceptions—every other technique falls under this
  • Context-dependent: we present differently to bosses, friends, romantic partners, and strangers
  • Goffman's dramaturgical approach frames social life as theater—we perform roles on various "stages"

Impression Monitoring

  • Ongoing assessment of how our self-presentation is landing with the audience
  • Feedback loop: we observe others' reactions and adjust our behavior accordingly
  • High self-monitors are especially skilled at this—they adapt their presentation fluidly across contexts; low self-monitors behave more consistently regardless of audience

Compare: Self-Presentation vs. Impression Monitoring—self-presentation is the output (the performance), while impression monitoring is the feedback system (checking if it's working). High self-monitors excel at both; low self-monitors may present authentically but miss social cues about reception.


Quick Reference Table

ConceptBest Examples
Seeking likabilityIngratiation, Conformity
Seeking respect/competenceSelf-Promotion, Exemplification
Power manipulationIntimidation, Supplication
Self-esteem protectionSelf-Handicapping, Downward Social Comparison
Cognitive processesSelf-Presentation, Impression Monitoring
High-risk strategiesIntimidation, Supplication, Self-Handicapping
Workplace-relevantIngratiation, Self-Promotion, Exemplification
Connected to attribution theorySelf-Handicapping, Self-Promotion

Self-Check Questions

  1. Which two impression management techniques both aim to increase likability but operate at different levels (individual vs. group)?

  2. A student loudly announces they didn't study before an exam. Which technique are they using, and what attributional goal does it serve?

  3. Compare and contrast self-promotion and exemplification—what type of respect does each seek, and what are the risks of each?

  4. An employee always agrees with their supervisor's opinions and frequently compliments their ideas. Identify the technique and explain why it might backfire if perceived as insincere.

  5. FRQ-style: A manager wants to be seen as both competent and likable by their team. Which combination of impression management techniques would you recommend, and what potential conflicts might arise between these goals?