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Ritz-Carlton

Written by the Fiveable Content Team • Last updated August 2025
Written by the Fiveable Content Team • Last updated August 2025

Definition

Ritz-Carlton is a luxury hotel and resort brand that operates globally, renowned for its high level of customer service and commitment to quality. In the context of managing human resources and labor relations, it exemplifies an organization that prioritizes employee recruitment, training, and empowerment as key strategies in maintaining its prestigious reputation.

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