Customer Relationship Management (CRM):A strategy for managing a company's interactions with current and potential customers, often utilizing data analysis about customers' history with the company to improve business relationships.
Data Mining:The process of analyzing large sets of data to discover patterns and trends that can inform business decisions, often used in developing targeted marketing strategies.
Segmenting: The practice of dividing a broad consumer or business market, normally consisting of existing and potential customers, into sub-groups of consumers based on some type of shared characteristics.