Malcolm Baldrige National Quality Award

Definition

The Malcolm Baldrige National Quality Award is a prestigious award given by the U.S. government to businesses and organizations that demonstrate outstanding quality management and operational excellence. It assesses performance in areas such as leadership, strategic planning, customer focus, measurement, analysis, knowledge management, workforce focus, and process management.

Related terms

Total Quality Management (TQM): A management approach focused on continuous improvement of all organizational processes, leading to high-quality products and services.

Six Sigma: A set of techniques and tools for process improvement aimed at reducing defects and variability in manufacturing and business processes.

Continuous Improvement: An ongoing effort to improve products, services, or processes through incremental improvements over time or breakthrough improvements all at once