Bristol Tennessee Essential Services

Definition

Bristol Tennessee Essential Services (BTES) is a municipally-owned electric utility that also provides high-speed internet services. It is recognized for its innovative approach to improving production and operations, focusing on efficiency and customer satisfaction.

Related terms

Lean Production:

A systematic method for waste minimization within a manufacturing system without sacrificing productivity.

Continuous Improvement: An ongoing effort to improve products, services, or processes by making small, incremental improvements over time.

Customer Satisfaction:

A measure of how products and services supplied by a company meet or surpass customer expectation