13.1 Principles of human-computer interaction
2 min read•july 22, 2024
Human-Computer Interaction (HCI) focuses on designing interfaces that are easy to use and meet user needs. Key principles include , , , , and . These guide the creation of intuitive, effective digital experiences.
HCI design relies on understanding user needs through research, , and . and cognitive science principles help optimize interfaces. This approach ensures digital systems align with human cognition and behavior, enhancing overall user experience.
Principles of Human-Computer Interaction
Principles of HCI design
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- Learnability enables new users to easily learn and understand the system (intuitive navigation, clear instructions, progressive disclosure)
- Efficiency minimizes steps to complete tasks, provides shortcuts for experienced users, and reduces
- Memorability uses consistent layout, familiar icons, and minimizes the need for users to remember information across screens
- Error prevention and recovery validates user input, provides clear error messages with suggestions, and allows users to easily undo or correct mistakes
- User satisfaction achieved through aesthetically pleasing design, responsive interactions, providing and control, and aligning with user expectations ()
User needs for interface design
- Conducting through surveys, interviews, observational studies (contextual inquiries) to gather insights
- Developing user personas represents different user types, identifies goals, motivations, pain points, and guides design decisions
- Creating user scenarios and maps out , identifies key tasks and decision points, and optimizes workflows
- Prioritizing features and functionality aligns design with user goals, focuses on core tasks and frequently used features, and iteratively refines based on user feedback (behavior)
Usability of digital interfaces
- Conducting testing recruits representative users, observes task completion, gathers qualitative and quantitative feedback, and identifies usability issues
- Measuring and satisfaction through task completion rates, error rates, user satisfaction ratings (feedback), and benchmarking against competitors
- Analyzing user behavior and interaction patterns using heat maps, click tracking, eye tracking (gaze analysis) to identify common paths, bottlenecks, and inform design iterations
Cognitive science in HCI
- Leveraging mental models and aligns design with user expectations (prior knowledge), uses familiar metaphors (desktop), and provides clear ()
- Minimizing cognitive load and working memory demands by chunking information, reducing the need for users to remember across screens, and providing (reminders)
- Designing for perception and using (grouping, organization), (contrast), and guiding attention with motion (animation)
- Accommodating individual differences and by providing multiple , ensuring compatibility with , and allowing (preferences)
- Applying theories and models of human cognition (, attention, memory, ) to inform design principles, guidelines, and evidence-based practices
- Multidisciplinary nature of cognitive science in HCI integrates psychology, computer science, design, and social sciences to understand and optimize human-computer interaction
Key Terms to Review (31)
Accessibility: Accessibility refers to the design and implementation of products, devices, services, or environments that are usable by people with a wide range of abilities and disabilities. This concept not only focuses on physical access but also on ensuring that information and technology are available to everyone, thereby promoting inclusivity and equal opportunity. Accessibility is crucial in creating assistive technologies and enhancing cognitive processes through user-friendly interfaces that accommodate diverse user needs.
Affordances: Affordances refer to the properties of an object that suggest its possible uses or actions, essentially guiding an individual's interactions with it. This concept emphasizes the relationship between the user and their environment, highlighting how design can influence behavior and perception. Understanding affordances is crucial for creating effective interfaces and environments, as they provide intuitive cues that help users understand how to interact with various objects and systems.
Assistive technologies: Assistive technologies are devices or software designed to help individuals with disabilities perform tasks that might otherwise be difficult or impossible. These tools can enhance cognitive abilities, improve communication, and support daily activities, making them essential for enhancing independence and quality of life. The integration of assistive technologies relies on principles that focus on user needs and effective human-computer interaction.
Attention: Attention is a cognitive process that involves selectively concentrating on specific information while ignoring other stimuli, enabling individuals to process and respond to their environment effectively. It plays a crucial role in various cognitive functions and is deeply connected to how we perceive, remember, and interact with the world around us.
Ben Shneiderman: Ben Shneiderman is a prominent computer scientist known for his contributions to the field of human-computer interaction (HCI). He is particularly recognized for developing design principles and guidelines that enhance user interface design, emphasizing the importance of usability and user experience in technology. His work has influenced how designers approach the creation of interactive systems, making them more intuitive and accessible for users.
Cognitive Load: Cognitive load refers to the total amount of mental effort being used in the working memory. It plays a crucial role in how we process and understand information, influencing our ability to learn, solve problems, and perform tasks. Understanding cognitive load helps in designing effective learning environments and user interfaces, as it directly impacts how information is presented and processed by individuals.
Don Norman: Don Norman is a prominent cognitive scientist and design theorist known for his work on user-centered design and human-computer interaction. His influential ideas emphasize the importance of understanding user needs and behaviors to create effective and intuitive interfaces. Norman's concepts highlight the relationship between cognitive processes and design, shaping how we interact with technology in a meaningful way.
Efficiency: Efficiency refers to the ability to achieve a desired outcome with the least amount of resources, time, or effort. In the context of human-computer interaction, it emphasizes the importance of designing systems that allow users to complete tasks quickly and effectively, minimizing cognitive load and maximizing productivity. Efficient interfaces reduce user frustration and increase satisfaction by streamlining interactions.
Error prevention: Error prevention refers to strategies and techniques used in design to minimize the likelihood of user mistakes during interactions with systems. By anticipating potential user errors and implementing features that guide users away from making those mistakes, systems become more efficient and user-friendly. This concept is crucial in cognitive ergonomics and user interface design, where understanding how users think and behave allows designers to create interfaces that reduce the risk of errors.
Feedback: Feedback refers to the information provided to a user about their actions or performance in a system, allowing them to adjust their behavior or decisions accordingly. In user interface design and human-computer interaction, feedback is crucial as it helps users understand the consequences of their actions, confirms that their inputs have been received, and guides them through processes. Effective feedback enhances usability by creating a more intuitive experience for the user.
Gestalt principles: Gestalt principles are a set of rules that describe how the human mind organizes visual elements into groups or unified wholes when perceiving patterns. These principles highlight the tendency to perceive images as part of a greater context, influencing how we recognize shapes, objects, and overall scenes in our environment. Understanding these principles helps explain how we interpret complex visual stimuli and facilitates effective design in various applications.
Information Processing: Information processing refers to the way in which humans and machines take in, store, manipulate, and retrieve information. This concept emphasizes the transformation of data into meaningful insights, and is essential in understanding cognitive functions, problem-solving, and decision-making. The study of information processing also highlights how different disciplines contribute to understanding mental processes, design effective interfaces, and improve human-computer interactions.
Interaction Methods: Interaction methods refer to the various ways users engage with a computer system or interface to achieve specific tasks or goals. These methods can include input techniques like mouse clicks, keyboard typing, voice commands, and gestures, as well as feedback mechanisms like visual displays, sounds, and haptic responses. Understanding these methods is crucial for designing intuitive and efficient user interfaces that facilitate seamless human-computer interaction.
Learnability: Learnability refers to the ease with which users can acquire knowledge and skills to effectively use a system or interface. It emphasizes how quickly and intuitively new users can become proficient with a product, which is crucial for ensuring a positive user experience. The design of a system greatly impacts its learnability, as clear instructions, intuitive layouts, and feedback mechanisms contribute to how easily users can understand and navigate the interface.
Memorability: Memorability refers to the quality of being easy to remember or memorable, often in relation to the design and usability of digital interfaces. It plays a crucial role in human-computer interaction, as it influences how effectively users can recall information, navigate systems, and utilize technology. High memorability enhances user experiences by ensuring that critical information and functions are easily retrievable, which ultimately leads to increased efficiency and satisfaction.
Mental Models: Mental models are internal representations or frameworks that help individuals understand and interpret the world around them. They allow people to make predictions, solve problems, and navigate complex situations by simulating different scenarios in their minds. These models play a crucial role in decision-making, learning, and understanding both human cognition and interactions with technology.
Personas: Personas are fictional characters created to represent different user types that might use a product, service, or system. These representations help designers and developers understand user needs, behaviors, and goals, allowing for a more user-centered design approach. By embodying characteristics such as demographics, motivations, and pain points, personas aid in making design decisions that cater to real-world users.
Problem-solving: Problem-solving is the cognitive process of identifying, analyzing, and finding solutions to complex issues or challenges. This process involves various mental strategies and skills that enable individuals to navigate obstacles, often relying on working memory to hold and manipulate information. The effectiveness of problem-solving can be influenced by various factors, including the individual's cognitive abilities, the complexity of the problem, and the context in which the problem occurs.
Scenarios: Scenarios are detailed descriptions of specific situations that users might encounter while interacting with a system. They serve as a tool for understanding user behavior, preferences, and goals, allowing designers to create more effective human-computer interfaces. By simulating real-life interactions, scenarios help in identifying potential problems and ensuring that the system meets user needs effectively.
Schemas: Schemas are cognitive structures that help individuals organize and interpret information based on their experiences and knowledge. They serve as mental frameworks that allow people to categorize new information, predict outcomes, and make sense of the world around them. By utilizing schemas, individuals can quickly process complex information, enabling more efficient learning and understanding.
Signifiers: Signifiers are elements within a design that convey meaning or indicate how to interact with a system. They help users understand what actions are possible and how to execute them by providing visual or contextual cues. Effective signifiers make interfaces more intuitive, guiding users toward desired interactions and enhancing overall usability.
Task flows: Task flows are sequences of steps that users follow to complete specific tasks within a human-computer interaction context. They provide a visual or structured representation of the various actions and decisions made by users while interacting with a system, highlighting the logical progression of tasks and the relationships between them. Understanding task flows helps designers create more intuitive and efficient user interfaces, as they reveal potential bottlenecks and areas for improvement in the overall user experience.
Usability: Usability refers to the ease of use and efficiency with which users can interact with a product or system, ensuring a satisfying experience that meets their needs. It encompasses various factors, including the intuitiveness of the interface, the accessibility of features, and the overall user satisfaction, all of which play crucial roles in enhancing user engagement and performance.
Usability testing: Usability testing is a technique used to evaluate how easy and user-friendly a product or system is by observing real users as they interact with it. This process helps identify any usability problems, understand user behavior, and gather feedback for improving the design. It plays a critical role in cognitive ergonomics and user interface design, ensuring that systems meet the needs and expectations of users while enhancing their overall experience.
User customization: User customization refers to the ability of individuals to modify and personalize their interactions with a computer system or software application according to their preferences and needs. This capability enhances user experience by allowing for tailored interfaces, settings, and functionalities, making systems more intuitive and user-friendly. User customization plays a significant role in improving usability and accessibility, as it empowers users to create an environment that best suits their individual working styles and preferences.
User journeys: User journeys are visual or narrative representations that outline the steps a user takes while interacting with a product or service, from initial contact through various stages until achieving a goal. They help designers and developers understand user behavior, identify pain points, and enhance the overall user experience by mapping out each touchpoint and interaction. This process is essential for improving usability and ensuring that products meet user needs effectively.
User performance: User performance refers to how effectively and efficiently a person interacts with a system or interface, measuring their ability to complete tasks and achieve goals. This concept is crucial in understanding how users utilize technology, as it encompasses aspects like speed, accuracy, satisfaction, and overall productivity. By assessing user performance, designers and researchers can identify areas for improvement, ensuring that systems are intuitive and supportive of user needs.
User research: User research is the systematic study of users and their needs to inform the design and development of products or systems. It involves various techniques to gather insights about user behavior, preferences, and challenges, helping to create solutions that enhance user experience. By understanding users' contexts, motivations, and experiences, designers can make informed decisions that improve usability and satisfaction.
User satisfaction: User satisfaction refers to the degree to which a user feels that a system, product, or service meets their expectations and needs. This concept is crucial in understanding how effectively users can interact with technology, and it encompasses factors such as usability, functionality, and the overall user experience. When users are satisfied, they are more likely to continue using a system and recommend it to others, which is vital for the success of any product.
Visual cues: Visual cues are stimuli that provide information and guidance through visual elements, helping users interpret and interact with their environment or digital interfaces. They play a crucial role in human-computer interaction by facilitating understanding, navigation, and user experience, enabling users to quickly grasp the context and functionality of various elements on a screen.
Visual hierarchy: Visual hierarchy is the arrangement of elements in a way that clearly signifies their importance and guides the viewer's attention in a particular order. This concept is crucial for effective design, as it influences how information is perceived and understood, impacting user experience and interaction with digital interfaces.