Defensiveness

Definition

Defensiveness is a psychological response characterized by an individual’s protective reaction to perceived threats or criticism, often leading to argumentative or hostile behavior. This response can hinder effective communication, particularly in challenging interactions, as it creates barriers to understanding and collaboration.

5 Must Know Facts For Your Next Test

1. Defensiveness can manifest through body language, tone of voice, and verbal responses that indicate resistance or hostility.
2. When interviewees display defensiveness, it can obstruct the flow of information and create a tense atmosphere that hinders productive dialogue.
3. Effective strategies to manage defensiveness include using open-ended questions, maintaining a calm demeanor, and demonstrating empathy to build trust.
4. Defensiveness often arises from fear of judgment, making it crucial for the interviewer to create a safe space for open communication.
5. Recognizing signs of defensiveness early allows interviewers to adjust their approach and potentially de-escalate the situation.

Review Questions

• How does defensiveness impact the dynamics of an interview, and what strategies can be employed to minimize its effects?
  • Defensiveness can create significant barriers in an interview by leading to hostile reactions and obstructing the flow of information. To minimize its effects, interviewers can employ strategies like active listening, using open-ended questions, and fostering a respectful environment. These approaches help reduce tension and encourage more open communication, allowing for a more productive dialogue.
• In what ways can an interviewer recognize defensiveness in their interviewee and adjust their approach accordingly?
  • An interviewer can recognize defensiveness through changes in body language, tone of voice, or abrupt verbal responses from the interviewee. When these signs appear, the interviewer should consider adjusting their approach by remaining calm, validating the interviewee's feelings, and rephrasing questions to be less confrontational. This adaptability can help alleviate tension and promote a more constructive conversation.
• Evaluate the role of empathy in addressing defensiveness during interviews and how it can enhance overall communication.
  • Empathy plays a crucial role in addressing defensiveness as it allows the interviewer to connect with the interviewee on a personal level. By showing understanding and validating their feelings, the interviewer can create a safe space where the interviewee feels valued rather than threatened. This empathetic approach not only reduces defensiveness but also enhances overall communication by fostering trust and openness, enabling more honest responses.

Related terms

Active Listening: A communication technique that involves fully focusing, understanding, and responding to a speaker, promoting open dialogue and reducing defensiveness.

Conflict Resolution: The process of resolving a dispute or disagreement, often requiring techniques to manage defensiveness and promote constructive conversation.

Empathy:

The ability to understand and share the feelings of another, which can help mitigate defensiveness during difficult conversations.