Defensiveness

Definition

Defensiveness is a psychological reaction where individuals feel threatened or criticized, leading them to protect themselves by denying responsibility, blaming others, or becoming hostile. This response can hinder open communication and productive feedback, making it challenging for individuals to engage in constructive discussions about their performance or behavior.

5 Must Know Facts For Your Next Test

1. Defensiveness often arises during performance reviews or situations where feedback is given, as individuals may perceive criticism as a personal attack.
2. This reaction can create barriers to effective communication, leading to misunderstandings and conflict instead of growth and learning.
3. Defensiveness can manifest through various behaviors such as arguing back, becoming silent, or shifting blame onto others instead of taking responsibility.
4. Reducing defensiveness requires fostering an environment of trust and support where individuals feel safe to discuss their weaknesses without fear of negative repercussions.
5. Utilizing techniques like active listening can help mitigate defensiveness by ensuring that the individual feels heard and understood during feedback sessions.

Review Questions

• How does defensiveness impact the feedback process between peers or employees?
  • Defensiveness can significantly hinder the feedback process as it prevents open dialogue. When an individual reacts defensively, they may reject constructive criticism or misinterpret the intent behind the feedback. This leads to a breakdown in communication, making it difficult for both parties to engage in a meaningful discussion that could foster growth and improvement.
• In what ways can creating a supportive environment reduce feelings of defensiveness during feedback sessions?
  • Creating a supportive environment reduces feelings of defensiveness by establishing trust between individuals. When people feel respected and valued, they are more likely to accept feedback constructively rather than perceiving it as a threat. Encouraging open communication and emphasizing shared goals can also help individuals see feedback as a tool for development rather than criticism.
• Evaluate strategies that can be employed to address defensiveness in workplace communication and promote constructive interactions.
  • To address defensiveness in workplace communication, strategies such as implementing active listening practices and focusing on 'I' statements can be highly effective. By actively listening, individuals can demonstrate empathy and understanding, which lowers defenses. Additionally, framing feedback with 'I' statements helps avoid blame and encourages a more collaborative atmosphere. Ultimately, these strategies foster an environment where constructive dialogue thrives and individuals are more receptive to feedback.

Related terms

Feedback: Information provided regarding someone's performance or behavior, aimed at promoting improvement and development.

Active Listening: A communication technique that involves fully concentrating, understanding, responding, and remembering what is being said to foster a better dialogue.

Emotional Intelligence: The ability to recognize, understand, and manage our own emotions and the emotions of others, which plays a crucial role in effective communication.