Control

Definition

Control refers to the process of monitoring and adjusting activities or processes to ensure that they meet desired outcomes and objectives. It involves setting performance standards, measuring actual performance, and taking corrective actions when necessary. Control is essential for maintaining efficiency and effectiveness in any process improvement initiative.

5 Must Know Facts For Your Next Test

1. Control is a key phase in the DMAIC process, where teams assess whether improvements have been effective and sustainable.
2. Effective control systems provide feedback that can lead to continuous improvement by identifying areas needing adjustment.
3. Control measures can include statistical process control (SPC), audits, and regular reviews of performance data.
4. The goal of control is not just to fix problems but to ensure processes remain efficient over time, adapting to any changes in circumstances.
5. A successful control process requires clear communication among team members regarding standards and expected outcomes.

Review Questions

• How does control play a role in ensuring the sustainability of improvements made during the DMAIC process?
  • Control ensures that improvements made during the DMAIC process are sustainable by monitoring ongoing performance and maintaining alignment with established goals. By using performance metrics and regular evaluations, teams can identify any deviations from expected outcomes. This proactive approach allows teams to implement corrective actions promptly, preventing regression and ensuring that the enhancements continue to deliver value over time.
• Discuss how performance metrics are utilized in the control phase of the DMAIC process and their impact on decision-making.
  • In the control phase, performance metrics are critical as they provide quantifiable data that reflect how well a process is performing against its objectives. These metrics allow teams to make informed decisions by highlighting areas that may require adjustments or further improvement. When metrics indicate underperformance, teams can analyze the root causes and take targeted corrective actions, thereby enhancing overall process efficiency.
• Evaluate the importance of communication in the control phase of DMAIC and how it influences team effectiveness.
  • Communication in the control phase of DMAIC is vital because it ensures that all team members understand the performance standards and the importance of their roles in achieving those standards. When team members are aware of expectations and performance metrics, they can work collaboratively to monitor results and address issues. This shared understanding fosters accountability and encourages a culture of continuous improvement, ultimately enhancing team effectiveness in maintaining high-quality outcomes.

Related terms

Monitoring: The ongoing process of collecting data on performance metrics to assess whether objectives are being met.

Corrective Action: Steps taken to address deviations from planned performance, aiming to realign results with desired outcomes.

Performance Metrics: Quantitative measures used to evaluate the success of a process or system in achieving its goals.