IT Firm Strategy
Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction by asking customers how likely they are to recommend a company’s products or services to others on a scale from 0 to 10. The score is calculated by subtracting the percentage of detractors (those who score 0-6) from the percentage of promoters (those who score 9-10). NPS is often employed as a key performance indicator to measure the success of digital transformation initiatives and evaluate overall business strategies.
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