Outsourcing: This is when a company contracts out certain business functions, such as call center operations, to an external organization located either domestically or internationally.
Telecommunications Industry: The industry involved in providing communication services through electronic means including telephone networks, internet service providers (ISPs), and wireless communication providers.
Customer Relationship Management (CRM): A software system used by companies to manage interactions with current and potential customers. It helps track customer information and improve relationships through personalized marketing strategies.