Professional Selling

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Express Warranty

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Professional Selling

Definition

An express warranty is a seller's specific promise or guarantee regarding the quality, condition, or performance of a product. It is often communicated through words, labels, or advertising, and forms a part of the sales contract between the buyer and seller. Understanding express warranties is crucial as they set clear expectations and legal obligations that protect consumers against misrepresentation.

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5 Must Know Facts For Your Next Test

  1. Express warranties can be made verbally or in writing and must be clear enough for buyers to understand their rights.
  2. The seller can be held liable for any damages that result from breaching an express warranty, depending on the circumstances.
  3. An express warranty is created when a seller states a specific fact about the product that becomes part of the basis of the bargain.
  4. Advertising claims can also create express warranties if they are specific enough and induce the buyer to make a purchase.
  5. Consumers have the right to rely on express warranties when making purchasing decisions, ensuring their interests are protected.

Review Questions

  • How do express warranties differ from implied warranties in terms of their formation and legal implications?
    • Express warranties are specifically stated promises made by the seller regarding the quality or performance of a product, while implied warranties are automatically imposed by law to ensure minimum quality standards. The key difference lies in how they are established: express warranties require explicit communication from the seller, whereas implied warranties arise from the nature of the transaction itself. This distinction is significant because breach of an express warranty may result in different legal remedies compared to breaches of implied warranties.
  • Discuss the significance of clear communication in creating an express warranty and its impact on consumer trust.
    • Clear communication is essential in creating an express warranty because it directly influences consumer expectations and understanding. When sellers clearly articulate their promises about a product, it builds trust with consumers who feel more secure in their purchasing decisions. If these communications are vague or misleading, it can lead to disputes and potential breaches of warranty, harming both consumer confidence and seller reputation. Therefore, precise language in warranties not only protects buyers but also enhances the overall integrity of sales practices.
  • Evaluate how express warranties play a role in protecting consumer rights within the legal framework for sales practices.
    • Express warranties serve as a crucial mechanism for protecting consumer rights by providing legal recourse when sellers fail to deliver on their promises. Under consumer protection laws, buyers can hold sellers accountable for false claims or substandard products as defined by express warranties. This not only empowers consumers but also encourages businesses to maintain high standards of quality and honesty in their sales practices. In evaluating the overall impact, express warranties contribute significantly to fostering fair market practices and enhancing consumer confidence in their purchases.
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