Improvisational Leadership
User journey mapping is a visual representation of the process that a user goes through when interacting with a product or service. This tool helps to illustrate the user's experience, highlighting their feelings, thoughts, and potential pain points at each stage of their interaction. By understanding this journey, teams can identify areas for improvement and create more user-centered designs that enhance overall satisfaction.
congrats on reading the definition of User Journey Mapping. now let's actually learn it.