Customer Experience Management
Bias in AI refers to the systematic favoritism or prejudice that occurs in artificial intelligence systems, affecting the fairness and accuracy of their outputs. This bias can arise from various sources, such as flawed training data, algorithms, or the subjective decisions made by developers. In customer service, biased AI can lead to skewed responses and unequal treatment of customers based on factors like race, gender, or socioeconomic status, ultimately impacting the overall customer experience.
congrats on reading the definition of bias in AI. now let's actually learn it.